Terms & Conditions

Guarantees

Bitfury guarantees a 90 days warranty from the first date you receive the goods. 

We promise to replace defective or faulty parts with new parts, but mining earnings will not be compensated. Buyers pay inbound shipping and we will pay the return shipping. Please note that we are not responsible for any loss caused by customs delays, losses or charges.


VAT

All customers with a delivery address within the EU will be charged VAT tax (21%).

If your delivery address is located outside the EU - you are exempt from VAT.


Return Policy

To obtain a RMA (Return Material Authorization) number, please fill out and submit the RMA Request Form available at http://bitfury.shop/index.php?route=account/return/add.

Do not send products of any kind to Bitfury if they do not have a RMA number plainly displayed on the outside of the package. Without a RMA number, packages will be refused by the receiving department and returned to you. When you receive your RMA number, please follow the RMA Instructions completely. This instruction page contains a shipping label. Cut this label out and print the RMA number on the applicable section.
Proper packaging must be used on all return shipments. The customer is liable for any damage in transmit.


All items repaired by Bitfury are under warranty for a period of 90 days. This period applies whether the product was under warranty or not.

Required shipping label:

Bitfury Holding B.V.
RMA #: (Add your RMA Number here)
Herengracht 168, 1016 BP Amsterdam, The Netherlands
Note: Manufactured goods being returned for repair